How to Write Great Instructions
Much government writing involves giving customers instructions. Customers will appreciate receiving instructions they can understand, and they are more likely to respond or comply. Your agency will spend less time and money correcting customer errors.
Key Elements
Download the instructions document
Tips
Use the mailing envelope for key messages. Messages such as “Dated material enclosed” or “Your response is required” can save your letter from the shredder.
Do your homework when writing legal instructions.